The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service across the board? And what makes a customer experience from adequate to excellent?

This course will focus on the fundamentals of customer service. You’ll learn how customer service impacts a business, how to balance being personable and professional, and how you can meet and exceed customer expectations. By the end of the course, you’ll have a solid foundation of customer service skills you can put into practice.